Privacy Policy
Wildflower & Willows is committed to protecting your privacy and ensuring that all personal information collected is handled with care, confidentiality, and in accordance with professional and legal standards.
What Information We Collect
We may collect personal information such as:
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Your name, contact details, and emergency contact
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Information shared during enquiries, bookings, or therapy sessions
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Relevant health, educational, or developmental history (if applicable)
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Notes taken as part of the therapeutic process
How Your Information is Used
Your information is collected to:
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Provide safe and personalised therapy services
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Communicate with you about appointments or services
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Maintain accurate records in accordance with professional standards
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Assess and review therapeutic progress
How Your Information is Used
All information shared during therapy is kept strictly confidential. The only exceptions include:
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If there is serious risk of harm to yourself or others
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If there is a legal obligation to disclose (e.g. court order)
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If child protection concerns arise
In any case where confidentiality must be broken, we will aim to discuss this with you first whenever possible.
Storage and Security
Confidentiality
All client information is stored securely, either in locked physical files or encrypted digital systems. Access is limited to the therapist providing your care.
We will never share your personal information with third parties without your informed consent, unless required by law or for safety reasons.
Access to Your Information
All client information is stored securely, either in locked physical files or encrypted digital systems. Access is limited to the therapist providing your care.
Third Parties
Storage and Security
You have the right to access or request correction of your personal information. Please contact us directly to make a request.
Contact Us
Our website may collect limited anonymous data (e.g. through cookies or analytics tools) to improve site performance. No personal information is collected without your knowledge or consent.
Website Data
If you have any questions or concerns about your privacy or how your information is handled, please get in touch,
Access to Your Information
This privacy policy is accurate to the best of our knowledge at the time of writing (June 2025) and aligns with current New Zealand privacy legislation. It may be updated if laws or service practices change.
You have the right to access or request correction of your personal information. Please contact us directly to make a request.
Disclaimer
Your information is collected to:
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Provide safe and personalised therapy services
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Communicate with you about appointments or services
-
Maintain accurate records in accordance with professional standards
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Assess and review therapeutic progress